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Emergency plumberDeptford
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SE8 · Open 24 hours

Emergency plumber
in Deptford

Burst pipe, water through the ceiling, a toilet that won’t stop overflowing? Call now and a plumber will talk you through making it safe, then come and fix it, day or night.

Call 07833 985534Or send details and photos
  • Gas Safe registered 567789
  • Open 24 hours, 7 days
  • City & Guilds qualified
  • Fully insured

Smell gas? Leave the plumber till later. Call the National Gas Emergency Service free on 0800 111 999.

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Tell us what’s happening

Tap through a few questions and a plumber calls you back. Photos help us bring the right parts.

Emergency callout · 1 of 13

What's happening?

Tap the closest. You can tell us more in a moment.

Prefer to talk? Call 07833 985534

Before we get there

What to do right now

Five things that limit the damage in a Deptford home, in this order. Most take less than a minute.

  1. 01

    Turn off the stopcock

    Usually under the kitchen sink. Turn it clockwise until it stops. In a flat it may be in the airing cupboard or a communal cupboard outside your door.

  2. 02

    Keep away from wet electrics

    If water is near lights, sockets or the fuse box, switch off at the consumer unit, but only if you can reach it without standing in water.

  3. 03

    Drain the system down

    Turn off the boiler and any immersion heater. Open the cold taps, then flush the toilets, so the water left in the pipes runs away safely.

  4. 04

    Catch it and clear the area

    Buckets and towels under the leak, valuables out of the way. If a ceiling is bulging, keep everyone out from underneath it.

  5. 05

    Call us, or send the details

    Ring and we’ll talk you through it, or tap through the form with a few photos and we’ll call you back.

Inside the cupboard under a kitchen sinkThe rising main comes up through the floor to the stopcock, which has a drain-off valve above it. Above that the cold pipe tees off to the cold tap through an isolation valve, to a washing machine valve, and up to the rest of the house. The hot pipe comes up from the boiler to the hot tap through its own isolation valve.TO HOUSEHOT FROMBOILERTO WASHERFROM THE STREETWASTE123456FIG. 1 · UNDER THE SINK
Stopcock seen from the front: turn the handle clockwise to turn the water offA · STOPCOCKOFFclockwiseOn: anticlockwiseWater in ↑
Isolation valve: slot in line with the pipe is on, slot across the pipe is offB · ISOLATION VALVEONslot along the pipeOFFslot across the pipeA quarter turn with a flat screwdriver
  1. 1

    Stopcock. Shuts off all the cold water coming into your home. Turn it clockwise until it stops (detail A).

  2. 2

    Rising main. The supply pipe from the street. It usually comes up through the floor, right below the stopcock.

  3. 3

    Isolation valves. On the pipes to each tap. A quarter turn with a flat screwdriver shuts off just that tap (detail B).

  4. 4

    Appliance valve. The lever valve for a washing machine or dishwasher. Lever across the pipe means off.

  5. 5

    Drain-off valve. Not always fitted. Used to empty the pipes once the stopcock is off. Leave it closed.

  6. 6

    To the rest of the house. Bathroom, toilets, loft tank and boiler all feed from here, so the stopcock stops them too.

The stopcock only stops cold water coming in. For hot water, also turn off the boiler or immersion heater.

Can't find it or it won't turn? Don't force it with tools. Call us and we'll talk you through the other options.

What we come out for

Plumbing emergencies in Deptford

Whatever’s gone wrong, the first job is the same: stop the water, make it safe, then fix the cause properly.

Burst and split pipes

Pipes split by frost, a nail through a pipe, failed joints and push-fit fittings that have let go. Made safe, cut out and replaced.

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Water through the ceiling

From a bathroom, a loft tank or the flat upstairs. We find where it’s coming from, stop it, and tell you what got wet.

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Leaks you can’t stop

Under sinks, behind toilets, at radiator valves, from cylinders and appliance hoses. Isolated first, then repaired.

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Blocked and overflowing toilets

Toilets, sinks, baths and showers that won’t drain or are coming back up. We clear it and check what caused it.

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Taps and toilets that won’t stop

A tap that won’t turn off, a cistern that keeps filling, an overflow pouring down the wall or a loft tank overflowing.

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No water or low pressure

We check whether it’s your stopcock, a frozen or split supply pipe, or a problem in the street for Thames Water.

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No heating or hot water

Boiler breakdowns, leaks and pressure loss. Gas work is done by a Gas Safe registered engineer (567789).

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Frozen pipes

Thawed gently, checked for splits before the water goes back on, and lagged so it doesn’t happen again.

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Not sure?

Is it an emergency?

If it’s on the red list, call. If it can wait, send the details and we’ll fit you in.

Call now
  • Water you can’t stop, even with the stopcock off
  • Water coming through a ceiling or light fitting
  • A ceiling that is bulging or sagging
  • A toilet or drain overflowing with waste
  • No water at all, and the neighbours have water
  • No heating or hot water with someone vulnerable at home
Get it seen today
  • A leak you’ve stopped by isolating it
  • The only toilet in the house is blocked
  • Boiler losing pressure or showing a fault code
  • A tap or cistern that keeps running
Can usually wait for a booking
  • A slow drip into a bucket that isn’t getting worse
  • A slow-draining sink or bath
  • A dripping outside overflow pipe
  • Low pressure on one tap only
Call 07833 985534Send the details instead

Local to SE8

Plumbing emergencies in Deptford homes

Burst pipe, leak through the ceiling or no water at all? On Track is the emergency plumber in Deptford, working across SE8 from Creekside to the High Street.

Old dockyard Deptford packs Georgian terraces, big council estates and new flats along the creek and river into one postcode.

  • Deptford High Street and its side streets are a conservation area, so some houses here are over 200 years old and the pipework is a patchwork of eras.
  • Water from a burst in an upper flat on the Pepys Estate or along Creekside often turns up a floor or two below, so tell us if it is coming through your ceiling.
  • If your house was built before 1970, the supply pipe from the street may still be lead, and old joints in it can fail.
Georgian terracesVictorian terracesPost-war estatesNew-build flatsDeptford High StreetDeptford CreekCreeksidePepys EstateEvelyn Street
Map of the areas we cover around DeptfordRiver ThamesDeptfordNew CrossGreenwichLewishamBrockleyRotherhitheBermondseyPeckhamBlackheathCatfordLeeHither GreenCharltonWoolwichForest HillSydenhamNunheadElthamLadywell

Tap an area for local advice. Every stop on the map is somewhere we come out to.

How a callout works

From your call to fixed

No call centre. You talk to the people who do the work.

  1. 1

    You call, or send the details

    Ring any time, day or night. Or tap through the form: what’s happening, your number, your postcode, a few photos.

  2. 2

    We call back and make a plan

    A plumber talks you through making it safe while we’re on the way, and asks what we need to bring.

  3. 3

    We make it safe first

    Water off, the leak stopped, the electrics kept clear. Then we find the cause.

  4. 4

    Then we fix it

    We explain what’s gone wrong and what the repair involves before we start, so there are no surprises.

Find it before you need it

Where’s the stopcock in Deptford?

In a terraced house it is usually under the kitchen sink or under the floor just inside the front door. In an estate or new-build flat look in the airing cupboard, a utility cupboard or by the front door; some blocks also have a communal valve the caretaker controls.

Victorian and Georgian terraces

Under the kitchen sink, or under the floorboards just inside the front door. In older houses check the cellar or the cupboard under the stairs.

Converted flats

In your kitchen or bathroom if the flat has its own supply. Some conversions share one stopcock, often in the ground-floor flat or the hallway.

Council and estate blocks

Often in the airing cupboard or by the front door. Many blocks also have a valve in the corridor or riser cupboard that the caretaker or housing office controls.

New-build flats

Usually in a utility or boiler cupboard, sometimes behind a panel by the kitchen sink. Your building’s home user guide should show it.

More help: what to do for each kind of plumbing emergency.

Around Deptford

Emergency plumber near you

The same callout across South East London. Pick your area for local advice and the postcodes we cover.

FAQ

Emergency plumbing questions

Do you cover all of SE8?

Yes. We cover the whole of SE8, from the river at Convoys Wharf down to New Cross and across to Deptford Creek.

Water is coming through my ceiling from the flat above. What do I do?

Turn off your electrics at the consumer unit if water is near lights or sockets, then try to get the neighbour to turn off their stopcock. If you cannot reach them, call us and, in a managed block, the building emergency line.

Are you really open 24 hours?

Yes. Emergency callouts run day and night, seven days a week. If we can’t answer straight away, use the form: it reaches us whatever the time, and we call back.

I can smell gas. Should I call you?

No. Call the National Gas Emergency Service free on 0800 111 999, any time. Turn the gas off at the meter if you can, open windows and don’t use switches or flames. Once they’ve made it safe, we can repair the appliance: our engineers are Gas Safe registered (567789).

Is it my problem or Thames Water’s?

Roughly: pipes inside your home, and the supply pipe from your boundary to the house, are the owner’s responsibility. The water main in the street and the pipe up to your boundary belong to Thames Water.

If the whole street has no water, or there’s water bubbling up in the pavement, contact Thames Water first. Shared sewers that serve more than one property have been the water company’s responsibility since 2011.

I rent. Who pays for an emergency plumber?

Repairs to the water supply, drainage, heating and hot water are normally your landlord’s responsibility. Tell your landlord or letting agent straight away. If water is pouring in and you can’t reach them, make it safe first; many agents have an out-of-hours number for exactly this.

Should I claim on my home insurance?

Check your policy before you book anyone. Some insurers run their own emergency helpline and approved plumbers, and some cover tracing the leak (“trace and access”). Either way, take photos of the leak and any damage before it’s cleared up.

Can you fix a leaking boiler?

Yes. Boiler work is carried out by a Gas Safe registered engineer (567789). In the meantime, turn the boiler off at its switch, put a container under the leak and tell us the make and any fault code.

Water where it shouldn’t be?

Call now, day or night. Or send the details and photos and we’ll call you back.

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